Last updated: September 2025

This Privacy Policy explains how The Noire Collective (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information. We are committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What is Personal Information?

“Personal Information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your name, contact details, and other details relevant to your event.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, phone number, email, postal address.

• Event information: event date, venue location, hire requirements.

• Billing information: bank details, invoice and payment records.

• Business information: ABN, business name, contact person (if booking on behalf of an organisation).

• Digital information: IP address, device type, browser data, interactions with our website, email engagement, or social media interactions.

3. How We Collect Personal Information

We collect personal information directly when:

• You make an enquiry or booking with us.

• You communicate with us via phone, email, website, or social media.

• You attend an event or meeting with us.

• You complete a contact form.

• You provide feedback, testimonials, or respond to surveys.

We may also collect information indirectly through:

• Our website (cookies, analytics, and tracking tools).

• Third-party platforms (e.g., booking systems, payment processors, social media).

• Publicly available sources (e.g., business registries).

4. Why We Collect Your Information

We collect, hold, use, and disclose your personal information to:

• Communicate with you about your enquiry or booking.

• Deliver and manage our event hire, planning, and styling services.

• Coordinate with venues, suppliers, and contractors.

• Issue invoices and process payments.

• Improve our services, website, and client experience.

• Send you updates, offers, or promotions.

• Comply with our legal and regulatory obligations.

We only collect information that is reasonably necessary for our business activities.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers and contractors in relation to your event (e.g., venues, florists, caterers, delivery providers, stylists);

• Payment processors and banks.

• Logistics and transport partners.

• Our professional advisers (e.g., lawyers, insurers).

• Government agencies or law enforcement if required by law.

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some third-party services we use (such as cloud storage, email providers, or CRM systems) may store or process data outside Australia, including in the United States, European Union, or other jurisdictions. We take reasonable steps to ensure these providers comply with privacy standards comparable to the APPs.

7. Data Security

We are committed to protecting your information against unauthorised access, loss, misuse, or disclosure. Measures include:

• Secure servers and encrypted databases.

• Password-protected platforms.

• Secure access protocols.

• Staff confidentiality obligations.

Despite these safeguards, no system is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request:

• Access to the personal information we hold about you.

• Corrections to ensure it is accurate, up to date, and complete.

Requests should be made in writing (see Section 13). We will respond within a reasonable timeframe.

9. Marketing and Opt-Out

If you subscribe to our mailing list or provide consent, we may send you marketing communications about events, offers, or services. You can opt out at any time by contacting us directly.

10. Cookies and Website Tracking

Our website may use cookies and analytics tools (e.g., Google Analytics) to:

• Improve your browsing experience.

• Monitor website performance.

• Understand audience engagement and demographics.

Cookies do not contain personal information. You may disable cookies in your browser, though some site functionality may be limited.

11. Social Media and Photography

We may engage with you via social media platforms (e.g., Instagram, Facebook, TikTok). Please note these platforms are governed by their own privacy policies.

Where you provide or tag us in event images, or where we take photographs of event set-ups, we may use those images for marketing or promotional purposes unless you advise us otherwise in writing prior to your event.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. 

13. Contact Us

If you have questions, requests, or complaints about how we handle your personal information, please contact us:

The Noire Collective
Email: team.noirecollective@gmail.com
Website: www.thenoirecollective.com.au 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

acknowledgement

By engaging our services, interacting with our website, or attending an event styled or supplied by us, you acknowledge and accept this Privacy Policy.