Can I make changes after booking?
We understand plans evolve. You’re welcome to add items at any time, subject to availability.
You may remove items after booking via an updated invoice. Any additional removal requests will incur an administration fee.
How do I make a booking?
Simply get in touch via our contact form and We’ll confirm availability and provide a detailed hire proposal with next steps.
How do I secure my date?
Once you’ve received your hire proposal and confirmed you’d like to proceed, we’ll issue a hire agreement and invoice. Your booking is secured with a signed agreement and 50% non-refundable deposit. We recommend enquiring early to avoid disappointment.
Is the hire fee per night?
Our standard hire period covers up to 24 hours. Extended hire is available at a discounted additional rate—just let us know when booking.
Do I need to pay a deposit?
Yes. A 50% non-refundable deposit is required within 3 days of accepting your quote to lock in your items and event date.
Is there a security bond?
Yes. All hires include a security bond starting at $100, depending on the items hired. The bond amount will be clearly listed on your hire proposal and is refundable once items are returned in their original condition. Bonds are payable prior to delivery and refunded via the original payment method unless agreed otherwise in writing.
How do I pay?
We accept direct bank transfer. All hires must be paid in full at least 14 days prior to delivery.
When are items delivered and collected?
Our standard hire period is up to 24 hours, with delivery and collection times confirmed in advance and outlined in your booking. Alternative arrangements may be accommodated where possible.
Do items need to be cleaned before collection?
All items must be returned clean and in the same condition as delivered. If items are returned unclean, a cleaning fee will be deducted from your security bond or invoiced if the cost exceeds the bond.
What if something is unclean, damaged, lost, or broken?
Costs will be deducted from your security bond. If the cost exceeds the bond, an invoice will be issued and payable within 14 days.
What if I need to cancel or change my mind?
We understand plans change. Cancellations must be provided in writing.
More than 60 days prior: Deposit is non-refundable; additional payments refunded.
30–60 days prior: Deposit non-refundable; 50% of remaining balance refunded/still owed
Less than 30 days prior: Full hire proposal amount is payable.
If you need to postpone, we’re happy to work with you to reschedule within the same calendar year, subject to availability.
Do you deliver and collect?
Yes. Delivery and collection are included in your hire proposal. Additional surcharges may apply for stairs, limited access, parking restrictions, or additional labour. These will be clearly outlined in the proposal.
Do you offer set-up?
Yes. If requested, set-up will be clearly outlined in your hire propsal. Set-up includes placing, securing and assembling hired items only and does not include styling or décor placement.
Do you have a showroom?
Not at this stage. We’re happy to provide additional photos and measurements,. Please email team.noirecollective@gmail.com to enquire.
Can I hire additional items later?
Of course. Submit an updated hire proposal request and we’ll confirm availability. A 50% deposit within 3 days is required to secure any additional items for your event date.
If you have a question we haven’t covered here, please reach out — we’re always happy to assist and help bring your event vision to life.
DISCLAIMER: Some images on this website use AI-generated backgrounds until professional photography is available. This allows us to present our collection in cohesive manner. We make every effort to ensure that:
The hire items themselves (size, colour, and detail) are represented as accurately as possible.
AI backgrounds are never used to misrepresent or alter the products.
Professional photography will replace AI-generated images as it becomes available.
