Do you have a minimum spend?

Yes, there is a minimum spend of $200 (excluding delivery, pick up and set-up fees).

Can I make changes after booking my Hire?

We understand plans evolve! You can add on décor as many times as you wish, when removing décor you can make up to 1 change to your booking once in an invoice form, there will be a fee charged after this to compensate for the loss of décor that has been on hold for you and not available for other clients to book

How do I make a booking?

Simply contact us and we can send you an online form to select the items you wish to hire. We’ll check availability and get back to you with a quote and next steps.

How do I secure my date for your items?

To secure your booking, we’ll need a signed agreement and deposit  this can only happen once a quote has been received and you have given the go ahead — then your date and items are locked in. We recommend getting in touch as early as possible to avoid disappointment.

Does the person collecting need to be the one who made the booking?

Not at all! You’re welcome to nominate a friend, family member, or coordinator to collect and return your items. This can be confirmed closer to your event.

Is the hire fee per night?

Our standard hire price covers up to 24 hours of use. If you’d like to keep your items a little longer, we’re happy to extend your hire for a discounted additional fee - just let us know when booking,

Do I need to pay a deposit?

Yes, there is a 50% non-refundable deposit that is required within 3 days of accepting your quote. This ensures your items are locked in for your event date.

Is there a security bond?

Yes. Every hire includes a security bond which starts from $100. The exact amount will depend on the items you are hiring and will be clearly shown on your quote. Your security bond will be refunded on everything is returned in the same condition it left us. Security bonds are payable prior to pick up or delivery and are processed back the same way it was paid, unless agreed upon otherwise in writing.

How do I pay?

We accept payment by direct bank transfer. All hires must be paid in full at least 14 days before pick up or delivery.

When do I collect and return the items?

Our hire period is for up to 24 hours, with your collection and return times noted on your booking form. If you need different times, just let us know—we’re happy to arrange an alternative where possible.

What happens if I return items late?

Late returns incur a late fee, unless a different arrangement has been confirmed in writing.

Do we have to clean everything before returning?

Yes, items must be returned in the same condition as hired. Any damage (soiling, stains, rips, etc.) must be reported on return. Glassware—including candle holders—must be hand-washed in warm water, dried fully, and packed carefully. No dishwashers, please!

What if something is broken, lost, or misplaced?

The cost will be deducted from your security bond. If the cost exceeds the bond, we’ll issue you an invoice payable within 14 days.

What if I change my mind?

We understand—plans change. If you need to cancel, please let us know in writing.

• More than 60 days before your event: Your deposit is non-refundable, but we’ll refund any additional payments.

• 30–60 days before your event: Your deposit is non-refundable, and 50% of the remaining balance will be refunded.

• Less than 30 days before your event: Unfortunately, the full quoted amount is payable.

If you need to postpone instead of cancel, we’ll happily work with you to arrange an alternative hire date within the same calendar year.

What sort of vehicle do I need for pickup?

Covered vehicles such as vans or trucks are ideal. Open trailers can be used if items are securely strapped and fully covered. You’ll need to supply your own straps, ropes, tarps, and blankets.

Do you deliver and collect?

Yes! Delivery and collection are available for an additional fee based on your location. Extra surcharges may apply for factors such as stairs, limited building access, parking restrictions, or extra staff needed for heavy items. Provide your details in The Noire Collective Quote Form for an accurate delivery estimate.

Do you offer set-up?

Absolutely! If you’ve requested set-up, it will be clearly outlined in your quote. Just a note—set-up means we’ll place and assemble your hired items, but it doesn’t include styling or decorating. That’s a whole different kind of magic!

Do you have a showroom?

Not at this stage. We’re happy to provide extra photos or measurements, and viewings can be arranged by appointment—email us at team.noirecollective@gmail.com to book a time.

What if I want to hire extra items later?

No problem! Fill out The Noire Collective Quote Form with the additional items, and we’ll confirm availability. A 50% deposit is required within 3 days of accepting your quote to ensure your additional items are locked in for your event date.

If you have a question we haven’t covered here, just reach out—we’re always happy to chat about your event and how we can help make it unforgettable.

DISCLAIMER: Some images on this website use AI-generated backgrounds until professional photography is available. This allows us to present our collection in cohesive manner. We make every effort to ensure that:

• The hire items themselves (size, colour, and detail) are represented as accurately as possible.

• AI backgrounds are never used to misrepresent or alter the products.

Professional photography will replace AI-generated images as it becomes available.